Frequently Ask Questions


What are the requirements?
  1. What are the requirements for new passport application?

    To know more about Passport Application Requirements, click on Requirements link.

    For New or Lost passport, click on Requirements->New Application.

    For Renewal of passport, click on Requirements->Passport Renewal.

  2. What are the requirements for Passport Online Appointment System?
    • A working computer with internet access.
    • A Web Browser. (Internet Explorer ver.11 or higher / Mozilla Firefox ver.45 and up recommended)
    • A valid and working email address to receive system-generated messages.
    • A PDF reader and a working printer to view and print the system-generated application form in A4-size paper.

Where do I apply?
  1. Where do I apply for passport?

    Philippine citizens can choose to apply for passports in the Philippines from any of our regional consular offices, satellite offices located in selected malls, and at the Office of Consular Affairs in ParaƱaque City. Depending on their place of legal residence abroad, Filipinos can approach the nearest Philippine Embassy or Consulate to file a passport application.

    To display Consular Office information, click on Where to Apply header menu link, then choose the preferred Region, Country, and available Site (or Consular Office).

  2. Where can I find the nearest DFA branch or Consular Office?

    To display Consular Office information, click on Where to Apply header menu link, then choose the preferred Region, Country, and available Site (or Consular Office).

  3. Why is my nearest branch not in the list?

    Only DFA branches or Consular Offices that cater Online Appointment System are included the list.

    Please check the system next time for updated list of Consular offices.


How do I apply?
  1. What is the difference between individual and group appointment?

    Individial appointment refers to a single applicant and a single slot reservation only. For group appointment, applicant can be range from a group of 2 to 5 and will be assigned different appointment code.


What will happen if?
  1. I do not have an email address.

    A valid and working email address is very important. You may subscribe to any free email service like Yahoo! or Gmail. Just make sure that you have activated your email account prior to using Online Appointment System.

  2. I used wrong/invalid email address.

    A valid and working email address is very important. If incorrect, your reserved appointment will be cancelled after 5days. You may re-apply again after system cancellation.

  3. I did not receive email notification.

    Depending on your email provider and configuration settings, the system-generated email may be incorrectly tagged as spam and delivered to your JUNK/SPAM folder. Check your spam folder for emails if no message appears in your Inbox after a considerable amount of time.

  4. I want to change my appointment date or location/site.

    You may change preferred date and schedule via Reschedule feature. Click on Schedule Appointment->View Appointment. Your received Appointment Code and email address is needed in order to View or Reschedule your appointment.

  5. I forgot my Appointment Code.

    The system sends the Appointment Code via your valid and working email address. Please check your email again.


More FAQ items will be added soon.