Frequently Asked Questions


On Passport Appointment and ePayment

General Information
  1. When will slots be opened? / Why are there no available appointment slots?

    If you do not see available online appointment slots, it does not necessarily mean that they have been completely taken up.

    Please CLICK REFRESH as online appointments become available from time to time.

    You can also CHECK THE NEXT OPENING as slots are made available at 12:00 noon and 9:00 p.m. Mondays to Saturdays except holidays.

  2. Is obtaining an appointment from fixers and passport appointment assistance services illegal?

    Yes, it is a violation of the law. Violators will be prosecuted and barred from applying for passport. Appointments not made through http://passport.gov.ph are not legitimate appointments.

  3. There are no available slots for passport appointment. Can I walk-in instead?

    Please click on this link for more information for walk-in accommodation.

  4. What are the requirements for Passport Online Appointment System?
    • A working computer with internet access.
    • A Web Browser. (Internet Explorer ver.11 or higher / Mozilla Firefox ver.45 and up recommended)
    • A valid and working email address to receive system-generated messages.
    • A PDF reader and a working printer to view and print the system-generated application form in A4-size paper.

Where do I apply?
  1. Where do I apply for passport?

    Philippine citizens can choose to apply for passports in the Philippines from any of our regional consular offices, satellite offices located in selected malls, and at the Office of Consular Affairs in ParaƱaque City. Depending on their place of legal residence abroad, Filipinos can approach the nearest Philippine Embassy or Consulate to file a passport application.

    To display Consular Office information, click on Where to Apply header menu link, then choose the preferred Region, Country, and available Site (or Consular Office).

  2. Where can I find the nearest DFA branch or Consular Office?

    To display Consular Office information, click on Where to Apply header menu link, then choose the preferred Region, Country, and available Site (or Consular Office).

  3. Why is my nearest branch not in the list?

    Only DFA branches or Consular Offices that cater Online Appointment System are included the list.

    Please check the system next time for updated list of Consular offices.


How do I apply?
  1. What is the difference between individual and group appointment?

    Individial appointment refers to a single applicant and a single slot reservation only. For group appointment, applicant can be range from a group of 2 to 5 and will be assigned different appointment code.


What will happen if?
  1. I do not have an email address.

    A valid and working email address is very important. You may subscribe to any free email service like Yahoo! or Gmail. Just make sure that you have activated your email account prior to using Online Appointment System.

  2. I used wrong/invalid email address.

    A valid and working email address is very important. If incorrect, your reserved appointment will be cancelled after 5 days. You may re-apply again after system cancellation.

  3. I did not receive email notification.

    Depending on your email provider and configuration settings, the system-generated email may be incorrectly tagged as spam and delivered to your JUNK/SPAM folder. Check your spam folder for emails if no message appears in your Inbox after a considerable amount of time.

  4. I want to change my appointment date or location/site.

    You may change preferred date and schedule via Reschedule feature. Click on Schedule Appointment->View Appointment. Your received Appointment Code and email address is needed in order to View or Reschedule your appointment.

  5. I forgot my Appointment Code.

    The system sends the Appointment Code via your valid and working email address. Please check your email again.

    Please also check for the appointment code in the spam folder or trash folder in your email, as your email provider may direct it to these folders. If you have not received it, you may contact the Appointment Hotline for assistance: (02) 234-3488.

  6. I made a mistake in filling out my application form. Will this affect my application? Will my appointment be cancelled?

    The application form may be corrected based on your documents on the day of your appointment. Please tell the passport processor about it.

    Please be reminded that any incorrect information that is inputted in the application form may result in delay in your application. Any misrepresentation on your part may be considered grounds for refusal or cancellation of your appointment.


Passport on Wheels
  1. When will we have the Passport on Wheels in our local government unit, school, company, or organization?

    Regarding the schedule of Passport on Wheels, kindly refer to your local government unit, school, company, or organization.

    You may ask your local government unit, school, company, or organization to send a formal request to avail of the Passport on Wheels services.