The Department of Foreign Affairs ("DFA," "Department," "We," "Us," "Our") is committed to protecting the privacy, confidentiality, and security of the sensitive personal information and other personal information you give us or that we collect when you use the DFA Online Passport Appointment System Website and/or any of our pages.
What sort of information do we collect?
Information You Voluntarily Give Us
When you use the DFA Online Passport Appointment System Website, we collect and store the following information:
Application Type, Last Name, First Name, Middle Name, Birthday (mm/dd/yyyy), Birth Place, Birth Legitimacy, Gender, Civil Status, Father’s Last Name, Father’s First Name, Father’s Middle Name, Father's Citizenship, Mother’s Last Maiden Name, Mother's First Name, Mother's Middle Maiden Name, Mother’s Citizenship, Purpose of Travel, Acquired Citizenship, Foreign Passport Holder, Occupation, Office Number, Office Address, Phone Number, Mobile Number, Email, Philippine Address, City, Province, Landmarks, Deliver My Passport (Delivery details), and Processing Type.
Information Automatically Collected
When you access or use the DFA Online Passport Appointment System Website, we store log information, including date and time, originating IP address, domain name, browser and operating system used, and other usage information.
Information Collected by Tracking Technologies
We use various technologies, such as cookies, to collect information in order to help us improve the DFA Online Passport Appointment System Website. The information collected in the logs and by tracking technologies are preserved no longer than is necessary for the fulfillment of such purpose.
What do we do with the information we collect?
We use your personal data for the following purposes:
For the efficient and effective delivery of services related to issuance of passports:
To meet legal and regulatory requirements of the Government and/or any appropriate Government Agency and administer general record keeping; and
Any other purpose for which we have your consent freely and voluntarily given.
With whom do we share the information we collect and process?
We share your personal data with APO Production Unit (“APO”), a Government-owned corporation and a recognized Government printer and authorized data processor of the DFA.
We may also share your personal data in the following circumstances:
With law enforcement units, courts, Government or regulatory bodies, or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order, or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of the Department
With any other party, provided you have freely and voluntarily consented thereto; and
When otherwise permitted or required by applicable laws and regulations.
How do we protect the information we collect and process?
Your personal data is processed and stored in the Philippines. If you access or use the DFA Online Passport Appointment System Website outside of the Philippines, your personal data is collected where you are at. These are then transferred to our Data Center in the Philippines, protected by layers of organizational, technological, and physical measures. These measures are subject to ongoing review and monitoring.
To protect your personal data, we also require our third-party service providers to take reasonable precautions to keep your personal data confidential and to prevent its unauthorized or accidental access, processing, erasure, loss or use, and to act at all times in compliance with applicable data protection laws.
How long do we retain the information we collect and process for?
We do not retain your personal data longer than is necessary for the fulfillment of the purposes for which they were collected. To the extent required by law, we take reasonable steps to delete and/or destroy, personal data in a secure manner when we no longer need it for the purposes for which it was collected and retention is no longer necessary for legal purposes
Is the DFA liable for damaqes due to electronic communication failures?
We cannot guarantee that the DFA Online Passport Appointment System Website will function faultless and without any interruptions. The DFA shall not be liable for damages, of whatever kind, direct or indirect, that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications, transmission of viruses, or any other fortuitous event.
Is the DFA liable for damaqes caused by third-party sites?
How can you contact us?
Last updated: June 10, 2020